Question 1

How much does shipping cost?

Accepted Answer

All of our mattresses, no matter how big the custom size is, ship for free within the contiguous United States.

Question 2

What forms of payment do you accept?

Accepted Answer

We accept all major credit cards.

Question 3

Are your mattresses delivered in a box?

Accepted Answer

Yes they are! We gently roll each mattress for an easy FedEx delivery.

Question 4

How long can my mattress stay in the box after I receive it?

Accepted Answer

We suggest removing your mattress from the box within 2 weeks of receiving it. Keeping your mattress in the box for an extended time can compromise the mattress's ability to return to full shape.

Question 5

Will my mattress arrive to my exact measurements?

Accepted Answer

While we strive for precision with our custom-sized mattresses, please allow for a tolerance of up to 1 inch in the final dimensions.  Due to the soft nature of foam and fabric, achieving exact measurements can be challenging.

Question 6

What happens if the wrong size is shipped to me?

Accepted Answer

If we ship you the wrong size mattress or bedding, we will replace it right away with the correct size. You must notify us within 30 days of the error. After 30 days, we will not be able to replace wrong size mattresses or bedding.

Question 7

How do I get a quote on a custom size/shape mattress?

Accepted Answer

Call us at 1-800-979-1924.

Question 8

How long have you been in business?

Accepted Answer

We have proudly been selling high-quality custom mattresses online since 2001.

Question 9

Where will my mattress ship from?

Accepted Answer

We ship our mattresses from one of our two factories: Greenville, South Carolina or Conover, North Carolina.

Question 10

What’s the difference between a Texas King, Wyoming King, and Alaska
King?

Accepted Answer

Though all three are oversized mattresses, they differ quite a bit in size. A Texas King is longer than it is wide at 80” x 98” while the others are large square mattresses. A Wyoming King is 84”x84” and an Alaskan King is a massive 108” x 108”.

Question 11

Is it possible to change the size of a custom mattress after it has been ordered?

Accepted Answer

Custom mattresses are made to order and can start being crafted within 24 hours of your order. This means that after 24 hours, we may not be able to change the size of your mattress.

FAQs